Customer Service Representative Job Opportunity

Job Description: The CSR job and duty includes, but is not limited to, providing service to agency clients, contacting carriers, researching conflicts, training staff and assisting the agency principal and sales team. The CSR position may also handle sale of leads originating from internal sources and external sources. CSR will be held responsible for completing the necessary Key Result Activities (KRA’s) on a weekly basis. As well as, completing all reporting paperwork.

Compensation Structure:

  • $30,000 annually

· Commission

  • 20% of revenue from all New Business premium sold by employee

· Paid Time Off

  • 2 weeks (1 week after every 6 months)
  • 30 hours of unused paid time off may carry over from one year to the next

Probationary period: Employee will be evaluated weekly and monthly for the first 90 days.

Non-Compete, Solicitation and Piracy Agreement: Our standard non-compete and piracy agreement must be signed prior to start.

Benefits: All full time W-2 employees will be eligible (after the 90 day waiting period) for participation in the benefits procured by Integrity Risk Management, LLC life insurance and supplemental package if needed. The benefit type and contribution amounts will be determined annually.

Company Policy: All provisions in the Employee Handbook must be upheld. Any actions in conflict with company policy will be dealt with disciplinary action and potentially termination of employment.

Expenses (Office Based): Employer will provide a laptop computer, two computer monitors, wireless keyboard and mouse. Anything expensed must be discussed with management prior to purchase. Any loss or damage to company property is the employees’ responsibility to replace or repair. Integrity Risk Management, LLC reserves the right to modify, add, or delete expenses as it sees fit.

Requirements: 1 year insurance experience with knowledge of coverage and ability to quote home and auto policies, an active General Lines Property and Casualty License through the state of Texas, and availability M-F from 8-5 PM. Office preferred.


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Are you ready to save time, aggravation, and money? The team at Integrity Personal Insurance is here and ready to make the process as painless as possible. We look forward to meeting you!

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